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Visual Support Suite · Communication & connection

Who and When Do I Call?

Build confidence in choosing who to contact and asking for help.

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Watermarked upper excerpt of Who and When Do I Call? source artwork
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About this suite

Clear visual prompts support conversations about trusted people, useful services and help-seeking. Practise recognising the kind of help needed and communicating what matters, with support that suits the learner.

Learning focus

  • Recognising people and services that may be able to help.
  • Choosing an appropriate contact for an everyday situation.
  • Practising what to say and how to ask for assistance.

Planned release package

  • Topic-based visual learning resources with clear headings and manageable steps.
  • Screen-friendly and print-ready PDFs are the intended release formats.
  • A short user guide, permitted-use licence and version information are part of the release specification.

Final download contents, file counts, file sizes and release version will be stated before any purchase is enabled. Source materials shown in this catalogue are not a claim that the downloadable package is ready.

Who this may support

Participants and families, support workers and educators exploring everyday communication and help-seeking. Choose this resource around the person's goals, interests, communication preferences and support needs, rather than a diagnosis.

How to use this approach

Look at one familiar situation together. Identify who could help, practise a short message or supported call, and make sure local contact details are checked before use.

Important boundaries

This is a learning resource, not an emergency service. Verify relevant contact details and follow current professional and emergency-service guidance.

These are educational supports, not an accredited course, clinical service, qualification or Statement of Attainment. A program-pack licence is different from booking Tyneside to deliver a program. Contact us to discuss delivery separately.

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Artwork excerpt

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